SHIPPING AND REFUND POLICY

Shipping Policy

Orders placed from North, Central and South America will be shipped from the United States. Orders placed from Europe, Asia and Oceania will be shipped from Hong Kong.

We use discreet packaging, with no reference to Balldo.com or its contents. You must be at least 18 years of age to order from Balldo.com and by using this site you are confirming that you are 18 years of age or older. We will never knowingly ship an order to any persons under 18. 

Please confirm your shipping address is correct BEFORE  you check out. We are unable to change the address of your shipment  once it has left our facilities. We are unable to help you if you are a) no longer at the address used when placing the order,  b) no one is present when the package arrives, c) if you made a mistake filling out the address information, d) you do not claim it in time from a shipping facility/postal service.

Products returned to us from failure to claim or bad addresses will be returned into inventory automatically.

Shipping rates and estimated delivery times

Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving them. You’ll receive an email with your order confirmation and another one when your order has shipped.

Orders received after 11 AM Eastern Time may begin processing the following business day

Orders shipped within the United States, Canada, Central and South America: we offer a flat shipping rate of $7.50. Your order will be shipped using USPS Domestic Priority Mail. Allow 2-5 business days for delivery.

Your tracking number is included in the shipping confirmation email. Before contacting us please contact USPS with your tracking number to obtain the current delivery status of your order.

If you order is marked as delivered - please check for an advice slip or check the location USPS placed the item in - eg Porch, under verandah, etc.

Orders placed from Europe, Asia and Oceania: we offer a flat shipping rate of $20 and your order will be shipped using HK Post. Allow 5-20 business days for delivery. Before making a purchase, ensure that the item can be lawfully imported. 

As custom policies vary from country to country, please check with your local customs office on the import terms for your country. Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. 

Nadgerz Inc is not responsible for these charges if they are applied and have no control over, nor can predict what they may be. They are your responsibility as the customer.

The above timeframes are estimates and to be used as a guide only. Shipping times are subject to stock availability and exclude clearance/customs delays.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

You can also check your order status from our website. Click on the ‘Chat with us’ icon in the right bottom corner and go to ‘Track my order’ option. Or type in ‘track my order’.

If you haven’t received your order within the time frame specified above in ‘Shipping Rates and Estimated delivery times’, please contact us at sales@nadgerz.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For health and safety reasons, we do not accept returns or exchanges, even if they are still in sealed packaging and have never been touched. We have no way of knowing that a package has not been opened or a seal replaced.

All sales of our products are final, therefore we recommend that you do your research before you buy. Go to www.ballgasm.com to learn about our products or search for ‘Balldo’ on the adult video sites to see our products in use. If you still have questions you are more than welcome to email us at sales@nadgerz.com. We’re here to help!

In the event that your order arrives damaged in any way, or your product is defective, please email us as soon as possible at sales@nadgerz.com with your order number and a photo of the item’s condition and we’ll send you a replacement at our discretion.

If you have any further questions, please don't hesitate to contact us at sales@nadgerz.com.